We are aware of the large amount of information being circulated about the coronavirus (COVID-19). We recommend keeping up with the latest information available on https://www.cdc.gov/ncov.
Below are frequently asked questions to provide you more information about our stores during this situation.
As of July 21, 2020, face coverings are required for customers at all Publix locations.
Throughout this pandemic, we’ve implemented a number of process changes in our stores to safeguard the health and well-being of the communities we serve.
Throughout this pandemic, we have implemented a number of process changes in our stores to safeguard the health and well-being of the communities we serve.
Our efforts are conducted with guidance from the Centers for Disease Control and Prevention (CDC), as well as local and state agencies. The CDC recommends face coverings to help slow the spread of COVID-19. We have previously encouraged our customers to follow CDC guidance and have now implemented a face covering requirement in our stores to do our part and help protect our communities.
Customers are reminded of face covering requirements through store entrance signage and regular in-store announcements. Additionally, we’re happy to provide a mask to any customer who may not have one.
We handle each situation on a case-by-case basis, recognizing the unique needs of our communities.
This requirement does not apply to young children and those with medical conditions who are not able to wear face coverings. We are committed to serving our customers through all channels, but encourage those who are not able to wear face coverings to consider using Publix Delivery and/or Curbside Pickup. However, if approached by an associate, please let them know that you are unable to wear a mask due to a medical condition. Should you need additional assistance, we encourage you to reach out to the management team at your local Publix to see how they may be able to best accommodate your individual needs.
Publix cares about the health of our associates and customers. Since the U.S. Centers of Disease Control and Prevention (CDC) first announced its concerns about coronavirus, we have remained in close contact with federal and state agencies. We are continually monitoring developments and updated guidance from the CDC and other health officials. Additionally, we are taking actions across our operations to help safeguard our customers, associates and communities. For more details, please see a message about coronavirus from Publix CEO Todd Jones.
All stores and pharmacies had adjusted hours; however, many have returned to their normal operating hours. For the latest information on store hours, please use our store locator.
Publix is focused on providing all of our customers with the food and supplies they need. For those unable to visit our stores or who prefer to shop from home, we offer Instacart delivery in all of our operating areas.
As an essential service provider as defined by the U.S. Department of Homeland Security, Publix Super Markets is exempt from “Shelter in Place” and "Safer at Home" orders. This exemption is necessary to provide critical food and supplies to customers. Our stores, manufacturing and distribution facilities will continue to operate as normal. Publix has a responsibility to serve the customers in our communities, and we will continue to do so.
As the COVID-19 pandemic continues to evolve, so do local ordinances, guidelines and recommendations. We continue to monitor and comply with facial covering and occupancy requirements of local ordinances as they are put in place.
Publix delivery and curbside pickup is powered by Instacart. Pickup and delivery times have been adjusted to align with current store hours. Please know that your pickup or delivery time options, as well as product availability and substitutions, may be impacted due to extremely high demand. Our teams are working tirelessly to restock items you need. Please visit www.publix.com/shop for more information.
Due to high demand and supply shortages, we may experience low inventory of certain products. Our teams are working with our suppliers and looking for replenishment opportunities to restock key items as quickly as possible. We are monitoring this evolving situation and we continue to work diligently to serve you to the best of our ability.
Due to unusually high demand and supply shortages, quantity limits per household have been applied to certain products. Additionally, each store has the flexibility to apply product limits based on need. We are not able to issue rain checks for out of stock products at this time, as we do not have a time frame for when certain products will be available.
Our teams continue to work tirelessly to keep our stores open and shelves stocked. As circumstances evolve, we’ll adjust policies accordingly to best serve our customers. We’re currently accepting refunds and continuing to honor our Publix Guarantee for products that do not meet our quality standards. We encourage customers to avoid stockpiling and to only purchase what they need. We’re in this together, and must take into consideration the needs of all customers during this unprecedented time.
Publix is following the CDC guidance for cleaning, sanitation, and disinfection including increased focus on high-touch surfaces. Throughout each day, there is an associate responsible for cleaning pin pads. In many areas, we already have a heightened disinfection response program that includes our restrooms.
As we continue to monitor and follow the U.S. Centers for Disease Control and Prevention’s (CDC) guidance, we have made the decision, beginning Monday, April 20, to require associates to wear face coverings for the duration of this national emergency. Associates in positions who are not normally required to wear gloves may voluntarily wear them, if they can safely perform their job duties.
Publix is providing face coverings for all associates and gloves for select associates, while inventory is available. Inventory is already scarce, and we anticipate it to become even more limited in the very near future as existing supplies continue to be reserved for health care and medical professionals. For the same reason, disposable plastic gloves can only be distributed to associates in high-customer contact areas (Pharmacy and Customer Service) while supplies last. Once Publix’s supplies of face coverings are depleted, associates are required to provide their own face covering to wear to work. Associates in areas required to wear gloves will continue having access to disposable gloves in their department. Associates in other areas are permitted to wear their own commercially available disposable non-latex gloves.
Gloves may be required by local ordinance. However, it’s important to understand all official advice from public health organizations state washing hands frequently, maintaining social distancing, and avoiding touching of the eyes, nose, and mouth are the most effective ways to prevent the spread of the coronavirus. Requiring face coverings and allowing the use of gloves does not mean associates should discontinue or reduce these practices.
As of April 4, Publix does offer contactless pay at all its stores. This is one more measure Publix is taking to protect the health and well-being of its customers and associates during the coronavirus pandemic. Customers can make a contactless payment by placing a smartphone or contactless pay-enabled credit or debit card near a contactless-enabled device, rather than swiping or inserting a card into the PIN pad. The most commonly known forms of contactless payments that will be accepted are Apple Pay, Google Pay and Samsung Pay. Please visit the Contactless Payments FAQs for more information.
Publix is hiring 2,000 retail and distribution associates to help support increased demand. Positions are available at stores throughout Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee and Virginia and at nine distribution centers located in Boynton Beach, Deerfield Beach, Jacksonville, Lakeland, Miami, Orlando, and Sarasota, Florida; Lawrenceville, Georgia; and McCalla, Alabama. Visit Publix.com/careers for more details.
Plexiglass partitions have been installed in our checkout areas, customer service and pharmacies companywide. This barrier between cashiers and customers, in addition to frequent disinfections in high-touch surface areas, will offer extra protection for customers and associates.
To recognize the efforts of our associates during this extraordinary time, Publix has announced permanent pay increases in recognition of their commitment to serving our customers and communities. Publix will accelerate merit pay reviews for associates and will offer recognition pay, an additional opportunity to increase associate pay rates for those meeting performance expectations. New rates will be effective April 11th. Pay rates will vary by associate based on their performance.
Our store managers have been given the ability to limit customer traffic at their discretion if they feel the capacity of their store is no longer able to support social distancing. Some locations are required to limit customer traffic in compliance with local ordinances.
The health and well-being of our customers, associates and communities are our top priority. We have posted in-store signage, visual reminders of appropriate spacing at registers and provide recurring public address announcements, reminding customers and associates of social distancing.
Our store managers will continually monitor customer traffic in their store. If at any time they believe their store is approaching a level of customer traffic that can no longer support social distancing, or they are under a local order that required limited customer traffic, they will begin implementing customer limits.