We are aware of the large amount of information being circulated about the coronavirus (COVID-19). We recommend keeping up with the latest information available on https://www.cdc.gov/ncov.
Below are frequently asked questions to provide you more information about our stores during this situation.
Publix does not require customers to wear face coverings in our stores. We encourage all to do their part to slow the spread of COVID-19.
While at work, face coverings are optional for Publix associates, regardless of vaccination status, unless required for job duties or by a state or local order or ordinance. This change takes effect immediately. Associates are still welcome to wear a face covering.
We do not currently offer COVID-19 testing.
As the COVID-19 pandemic continues to evolve, so do local ordinances, guidelines and recommendations. We continue to monitor and comply with state and local ordinances.
Publix cares about our associates and customers. Since the U.S. Centers of Disease Control and Prevention (CDC) first announced its concerns about coronavirus, we have remained in close contact with federal and state agencies. We are continually monitoring developments and updated guidance from the CDC and other health officials. Additionally, we are taking actions across our operations to help safeguard our customers, associates and communities.
Publix is following the CDC guidance for cleaning and sanitation. Our heightened sanitation response system includes associates cleaning surfaces across the stores throughout each day.
Publix does offer contactless pay at all its stores. This is one more measure Publix is taking to protect the health and well-being of its customers and associates. Customers can make a contactless payment by placing a smartphone or contactless pay-enabled credit or debit card near a contactless-enabled device, rather than swiping or inserting a card into the PIN pad. The most commonly known forms of contactless payments that are accepted are Apple Pay, Google Pay and Samsung Pay. Please visit the Contactless Payments FAQs for more information.
Plexiglass partitions were installed in our checkout areas, customer service and pharmacies companywide. This barrier between cashiers and customers, in addition to frequent disinfections in high-touch surface areas, offers extra protection for customers and associates. We continue to monitor guidance from the CDC and adjust policies and procedures when appropriate.
If for any reason you are unhappy with your purchase, we want to make it right. If you don’t have a receipt, we will cheerfully give you credit in the form of a Publix gift card. To return or exchange an item with a receipt, simply bring it to the store, and we will replace it or give you a full refund in the form of your original payment. We reserve the right to limit refunds based on misuse, or where prohibited by law.
We are not able to issue rain checks for out of stock products at this time. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.