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Normal business hours for the Publix Specialty Pharmacy are Monday through Friday from 9 am to 8 pm ET. Our Pharmacists are also available to answer your clinical questions 24 hours a day, 7 days a week, if needed. Simply call toll-free 1-855-Rx-Publix (1-855-797-8254) and one of our Pharmacists will return your call within 30 minutes. We can also be reached via email at and emails will be responded to within one business day.

If you have a complaint or concern about the care you are receiving, please contact our Customer Care Line toll-free at 1-800-242-1227 weekdays from 8 am to 7 pm EST and Sat 9 am to 4 pm. If Customer Care is unable to handle your issue to your satisfaction, you may call 1-855-Rx-Publix (1-855-797-8254) and ask for the Quality Improvement Specialist during normal business hours. Publix Specialty Pharmacy is dedicated to providing the highest quality of care available to our patients and will do whatever we can to keep you satisfied.

You may also share your concern by completing our Contact Form on our website, through social media, or through postal mail.

Publix Super Markets
Corporate Office
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407