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Publix Pharmacy now offers the convenience to know when your Pharmacy order is ready to be picked up. Talk to the Pharmacy Department to join the Publix Pharmacy Alerts Program to receive a text message on your cell phone about your order. Once you are enrolled in the program, you will receive notifications when your order is ready to be picked up at your Publix Pharmacy.

To join the program, please see your pharmacy department at your next visit. They will be glad to explain the program and set you up to begin receiving notifications about your order.

SMS Terms and Conditions

At any time you are enrolled in the program, you can receive additional support by replying to any message with the keyword HELP or texting HELP to 62900. Alternatively, you can contact Publix at 1-800-PUBLIX-RX or talk to your Publix Pharmacy Department about the program.

You may opt out of the program at any time by texting STOP to 62900 or replying to any text with STOP.

Message and Data Rates May Apply. One message sent per order. Upon initial enrollment an introductory text will also be sent.

Please refer to the wireless policy for more details.

List of participating carriers: AT&T, Alltel, T Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular South, Cincinnati Bell, Cricket Wireless, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, Centennial, Cox Communications, ECIT - Cellular One of East Central Illinois, EKN - Appalachian Wireless, GCI Communications, Immix - PC Management, Inland Cellular, IVC - Illinois Valley Cellular, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless.


Frequently Asked Questions

Q: How do I stop receiving Pharmacy Alerts?
A: To end your participation in the Publix Pharmacy Alerts program, please use one of the following methods:
  • Reply with the word STOP to any Publix Pharmacy Alerts message you have received, or
  • Send a text message to 62900 with the word STOP in the message, or
  • See your Publix Pharmacy Department and ask them to change your profile to no longer send text notifications to you.

Q: Will a message go out every time I have an order ready to be picked up?
A: In general, yes. When any one of your orders is ready, a notification will be sent to let you know it is ready to be picked up. If multiple orders are filled within a short time, only a single message will be sent.

Q: I have enrolled my mobile number into the program, but am dropping off an order for my spouse; can I be notified when it is ready?
A: Yes, please inform the Pharmacy staff when you are dropping off the order so your contact information will be used for this order.

Q: Will I be charged for joining the Publix Pharmacy Alerts Program?
A: No, Publix Pharmacy does not charge for the Text Message Alert Program. However, message and data rates may apply. The account holder approves charges to appear on their wireless bill or deducted from their prepaid balance. Please contact your carrier for specific information relating to your plan.

Q: Do I have to have a specific cellular carrier to participate in the Publix Pharmacy Alerts Program?
A: Publix Pharmacy supports text messaging to most major mobile phone providers; however, some carriers may not be supported.

Q: I enrolled in the program, but I don’t always get notified when my prescription is ready.
A: Some possible reasons for not getting a message include (but are not limited to) memory full on cell phone, out of network, weak signal, change in cell phone number, low balance, or cell phone off for extended time.

Q: How long will the program run?
A: Currently, there is no end date for this program but Publix Pharmacy may, at its sole option, suspend or terminate the Publix Pharmacy Alerts Program at any time.