The Associate Resource Supervisor oversees the Payroll Department team that administers research and support services such as conducting audits and securing repayments, as well as, the customer service teams that answer Publix associates' questions regarding payroll-related concerns.

To Apply

Contributions

Publix's Associate Resource Supervisor serves as a subject-matter expert regarding customer service initiatives for payroll, also overseeing the Payroll Phone Team which answers associates' payroll questions. The Supervisor provides guidance and develops the Repayment Analysts to streamline the process and ensure that the most efficient methods are used to collect money owed to Publix. The Supervisor also coordinates a number of weekly payroll processing audits for the Research Analysts team. Furthermore, he or she ensures that excellent customer service is being provided by the Phone Team and Research Analysts. The Associate Resource Supervisor is also responsible for hiring qualified associates and providing supervision and coaching, ensuring that all required processes, tasks, and special projects are completed in a timely and efficient manner. The Supervisor also represents Payroll at various meetings, process reviews, and cross-functional teams. Additionally, he or she works with the Payroll Manager to provide statistical data to improve existing policies and identify immediate communication and business enhancements.

Qualifications we look for

• Bachelor's Degree in Business, or its equivalent
• Supervisory experience
• Experience working in a payroll or similar analytical/accounting function
• Computer skills including SAP, FETCH, Oasis, PASSport, and Microsoft Office (Word, Excel, and Access)
• Ability to handle extremely stressful situations
• Ability to manage highly confidential information
• Knowledge of Publix payroll policies, including paid time off benefits
• Knowledge of subpoena requests
• Knowledge of Payroll Repayment process
• Good communication skills in both written and verbal formats
• Willingness to work overtime including holidays, nights, weekends, and extended periods of time

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