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Publix couldn't deliver premier customer service in our stores without support from the Accounting department. How do these number crunchers play such a vital role? They ensure accurate and prompt payment to Publix's suppliers. Without that diligence, our store shelves wouldn't be continually stocked with the items our customers need and want.
In 2011, three groups in Accounting—Expense Payables, Merchandise Payables, and DSD Payables —processed a combined $20.8 billion worth of invoices.
Read on to learn how these teams, and others in Accounting, contribute to strategic initiatives at Publix.
Expense Payables: Keeping the lights turned on!
Publix's Expense Payables team processes non-merchandise (goods and services not sold at a store) invoices to ensure that vendors are paid the correct amount at the proper time.
Some of the items that Expense Payables process include:
equipment and repairs for all store, warehouse and office facilities and
legal and professional services.
Here are five positions in the Expense Payables team:
Mail Center Clerk
Expense Payable Team Leaders
Expense Payable Supervisors
Merchandise Payables: Paying for the products on the shelves
Publix's Merchandise/Direct Store Delivery (DSD) Payables department processes bills for all product that is delivered to our stores, warehouses and manufacturing plants. Some of the items they process include:
freight charges to have product delivered to the stores and support locations
gift cards sold in the stores and
regulatory products such as alcohol, fuel, raw milk, and pharmaceuticals.
Here are five positions in the Merchandise/DSD Payables team:
Merchandise/DSD Payables Clerks
Merchandise/DSD Payables Analysts
Merchandise/DSD Administrative Support
Merchandise/DSD Team Leaders
Accounts Receivable: Making sure Publix gets its due
The Accounts Receivable team collects money due to Publix with professionalism and finesse. They also oversee Publix Gift Card program sales. During the holiday season, the elves in Accounting (otherwise known as our Gift Card Teams) work long hours to process all of the gift cards customers purchase as gifts.
Here's a list of some of the other items the Accounts Receivable team manages:
third party insurance
supplier rebates and
store charge accounts.
Here are four positions in the Accounts Receivable team:
Accounts Receivable Clerks
Accounts Receivable Analysts
Accounts Receivable Team Leaders
Accounts Receivable Supervisors
Store Bank Auditing: Covering everything from debit and credit cards, cash and check sales to ATM transactions!
The Store Bank Auditing (SBA) team puts together the puzzle pieces of cash flow. For retail sales, the SBA team monitors cash flow between the stores, the banks and armored couriers. They work to identify and resolve issues and report and reconcile miscellaneous store tenders. Examples of these payments include Money Transfers, Money Orders, TicketMaster, postage stamps and lotteries for both settlement and commissions. For Publix's Support departments, the SBA team reconciles all of Publix's bank accounts, including deposits, withdrawals, and check clearing. A few examples of these payment transactions include:
workers' compensation and
Here are four positions in the Store Bank Auditing team:
Store Bank Audit Analysts
Store Bank Audit Team Leaders
Store Bank Audit Supervisor
Store Bank Audit Manager
EFT Accounting: Ensuring accurate and prompt electronic fund transfers
The EFT Accounting team ensures that Publix receives accurate and prompt credit and incurs appropriate charges for all electronic sales and ATM transactions generated at the stores. They accomplish this by balancing debit, credit and gift card activity at the Point of Sale (POS). EFT Team Analysts balance PRESTO! ATM transactions, while analyzing and ordering funds to be loaded at the PRESTO! ATMs. It's also important for the EFT team to validate the settlement of all electronic ATM & POS activity. Furthermore, they provide premier customer service by promptly researching and responding to inquiries regarding customer's electronic transactions, and transactions with the stores, financial institutions and networks.
Additionally, the EFT Team provides SAP support by:
updating customers and vendors
creating and maintaining General Ledger accounts and cost centers
validating approvals and setting up projects with the assigned budget and
keeping store and shopping center information current within real estate modules.
Here are six positions in the EFT Accounting team:
Master Data Maintenance Analysts
EFT Accounting Administrative Support
EFT Accounting Supervisors
Retail Accounting: Creating the vital, weekly Profit and Loss Statement for every store!
The Retail Accounting team processes all expenses, income and sales for each store and produces a profit and loss statement weekly for each Publix store. They prepare information for the quarterly retail bonuses that our store associates love to receive! This team also calculates year-end manager accrued bonuses for eligible store managers. Another important part of this team's job is to perform audits on things such as store inventories and sub-department vouchers. Furthermore, they perform various data entry with items such as donation forms, payroll and merchandise transfers.
Here are four positions in the Retail Accounting team:
Retail Accounting Clerks
Retail Accounting Analysts
Retail Accounting Lead Analyst
Retail Accounting Supervisor
Corporate Call Center and Payment Processing: Fielding phone calls and ensuring payments are made on time
The Corporate Call Center team ensures calls are answered and directed to the correct departments and associates. They also update information for the online and hard copy phone directories.
The Payment Processing team ensures suppliers are paid on time by:
processing automated clearing house (ACH) payments and checks, such as vendor, payroll garnishment, and workman's compensation and
imaging documents for retention purposes and audits for Corporate Accounting and BAR.
Here are four positions in the Corporate Call Center and Payment Processing team:
Payment Processing Associates
Payment Processing Analysts
Corporate Call Center Agents
Payment Processing Supervisor
Corporate Travel: Getting associates to their business travel destination and back again!
The Corporate Travel team makes all hotel, airline, and rental car reservations for associates who travel for business. The team ensures Publix is billed correctly by processing the invoices relating to these accommodations. In addition, the Corporate Travel Department manages the company credit card program, including expense auditing, and the Florida Toll Pass program. Furthermore, they manage the household goods shipment division of Publix's relocation program.
Examples of the services covered under these areas of responsibility include:
air, ground transportation, hotel and conference reservations
audit and payment functions for the credit card program
shipment of household goods, invoice payment and auditing and
Here are three positions in the Corporate Travel team:
How To Apply
Please go to www.publix.jobs/support to see our current openings. Click "YES" or "NO" to the question, "Are you an active Publix associate?" Then narrow your search by choosing Finance within the Functional Area selection box.
When you apply, your information will be sent directly to the appropriate hiring manager. If your skills and experience seem to match the qualifications of the position that interests you, you will be contacted for an interview and possibly for testing customized to that position.
If you have any questions about our application process, please call our Employment Office in Lakeland (863-688-7407, ext. 32504) or Atlanta (770-995-0073, ext. 2153).
Why I Love Publix
Customer Care Agent
I came to Publix twelve years ago, joining the Consumer Care team at our corporate headquarters. My family and I had just moved from the Bronx in New York to Lakeland.
I found a new career when I came to Publix, and a new family. I have been amazed and grateful for the support my co-workers have offered in times of need.
As a Customer Care Agent, I read customers' emails and speak with them when they contact us with their questions, suggestions, compliments or complaints. I love helping people, and I think I have made a contribution to Publix as well as to the lives of our customers.
Due to my Hispanic heritage, I speak Spanish. That means I am able to help customers who speak English or Spanish. Every customer has a different comment. I'm surprised how many compliments our company and our associates get. In reading and talking with our customers, I find many who have relocated to the South like my family did. That makes my job interesting!