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At Publix, providing great customer service goes beyond helping shoppers in our stores. It extends to providing great benefits to and support for our associates. The Benefits Department does plenty of that, as you'll see below. But it also provides benefits and support for our associates' family members, associates who have retired, and stockholders. This equates to hundreds of thousands of people-quite a challenge for the 81 associates who administer Publix's health, welfare, retirement and stock purchase plans.
Our Team Structure
The Benefits Department is comprised of four sub-departments: Group Benefits, Retirement, Stockholder Services, and Benefits Administration.
Group Benefits is responsible for our health and welfare benefits plans (dental, life, long-term disability insurance). This includes administering eligibility and enrollment, providing customer service and maintaining vendor relations.
Retirement is responsible for our employee stock ownership and 401(k) plans. This includes administering eligibility and enrollment, processing distributions and allocations, providing customer service and maintaining vendor relations.
Stockholder Services is responsible for our company stock plans. This group acts as the registrar and transfer agent for Publix common stock. This includes administering eligibility, processing stock purchases and redemptions and providing customer service.
Benefits Administration handles strategic benefits planning, financial and data analysis, project management, contractual and regulatory compliance and reporting, vendor procurement and management, and communications planning and development.
Our Benefits Department offers many opportunities for growth. Whether you're looking for an entry-level position or a professional one, we seek individuals who share our dedication and commitment to Publix's goals and objectives, provide premier customer service, and have a passion for excellence.
These are some of the positions in our Benefits Department.
Please go to www.publix.jobs/support to see our current openings. Click "YES" or "NO" to the question, "Are you an active Publix associate?" Then narrow your search by choosing Benefits Administration within the Functional Area selection box.
When you apply, your information will be sent directly to the appropriate hiring manager. If your skills and experience seem to match the qualifications of the position that interests you, you will be contacted for an interview and possibly for testing customized to that position.
If you have any questions about our application process, please call our Employment Office in Lakeland (863-688-7407, ext. 32504) or Atlanta (770-995-0073, ext. 2153).
Why I Love Publix
401(k) & Customer Service Supervisor
I began my career with Publix 23 years ago in the vegetable prep area at the Deli Plant. Since then I worked in a variety of departments from a shipping clerk to the Assistant to the Vice President of the Lakeland Division and now the 401(k) & Customer Service Supervisor in the Retirement area of Benefits. When I joined the Publix team I didn't realize the endless opportunities ahead, not to mention the tremendous benefits available to associates.
One of the many benefits is our awesome retirement plan. Each year when I open my Benefits Statement, I can't help but throw up my hands and yell, "Now that's what I'm talkin' about!!!" All kidding aside, being part of Publix gives me a great sense of pride.
The most important benefit to me though is the security I feel working for such a great organization. In my early years, I was able to support my daughter as a single mom and provide her with a home and a good, stable lifestyle. I was never worried about her healthcare because Publix offered such an outstanding insurance plan.
The opportunities are unlimited at Publix and even if you don't have a specific career path, that's okay -- Publix has a way of putting you exactly where you need to be. I'm living proof.
There are a lot of places to "work" but at Publix, you're part of the Family. As a shareholder, you're also an owner. There's not many places that offer this benefit. Simply stated, Publix is a GREAT place to work!